Support
Enterprises running mission critical applications have the experience to know that any software application can have problems - whether it is a bug that needs to be fixed or an integration issue when trying to combine different pieces of software when building a solution. Software vendors provide support for their products, as would be expected. But integration issues often arise when trying to get software from different vendors to work together.
Similar problems may occur when integrating open source products with vendor software or with open source products. The challenge is where to go to to get the support needed in these situations. Vendors are often bounded by the limits of their code. Open source support forums are usually maintained on a voluntary basis and often by very good technical people dedicated to the product but not necessarily fluent in other products that you are integrating with.
Enterprises can not allow themselves to be at the good will of forum participants when they need quick fixes to problems. They must ensure that there is one central focal point that can handle integration issues between the varied and numerous open source solutions being implemented. OpenLogic provides technical support for all certified products in their library under various SLA's giving enterprises a one number to call for all their open source needs. The technical team is backed by the OpenLogic Expert Community comprised of open source committers and contributors world wide. They also help ensure that critical bug fixes and code changes get contributed back to the community minimizing the risks of being left with a forked version of the product.
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We give you peace of mind, working with Open Source
